Meet the Hollenbeck Pest Control Team
The People Behind the Phones, the Trucks and the Service
Great pest control takes more than products and equipment.
It takes people who answer the phone when you need help, organize the schedule, investigate difficult problems, work in attics and crawlspaces, document commercial accounts and make sure customers know what happens next.
Meet the people who make Hollenbeck Pest Control work every day.
TEAM INTRODUCTION
One Team From the First Phone Call to the Final Follow-Up
Our office and field teams work together.
The customer-service team gathers information and keeps appointments moving.
Management supports scheduling, training, quality and operations.
Our technicians take that information into the field, inspect properties and solve the problems our customers called about.
The roles are different.
The objective is the same:
Take care of the customer.
The current Hollenbeck team page identifies management, office personnel and an experienced field-technician team working together to provide the customer experience.
LEADERSHIP
Meet Our Leadership
James Hollenbeck
Co-Owner / Operations Manager
James Hollenbeck
Co-Owner / Operations Manager
James brings both field experience and business leadership to Hollenbeck Pest Control.
Before building the company full time, James worked in pest control and later became a New York City police officer. During Hollenbeck’s early development, he worked as a pest-control technician during the day while continuing his police work at night.
Today, James helps oversee company operations and remains actively involved in the pest-management industry. The current Hollenbeck staff page also identifies him as a board member of the New York Pest Management Association (NYPMA). Hollenbeck Pest Control
Jennifer Concepcion
Co-Owner / Finance Manager
Jennifer Concepcion
Co-Owner / Finance Manager
Jennifer has been part of Hollenbeck’s development from its earliest years.
Her role has included managing the financial side of the growing business and helping evaluate the systems and technology Hollenbeck uses to operate more efficiently and communicate better with customers.
Together, Jennifer and James helped grow Hollenbeck from a small family operation established in 2008 into the company it is today.
office team
The People Who Keep Everything Moving
Before a technician ever pulls into the driveway, someone has answered the phone, gathered information, scheduled the appointment and helped coordinate the service.
Our office team is the connection between the customer and the field.
Tiffany
Tiffany
Tiffany helps manage the day-to-day activity of the Hollenbeck office and keeps communication, scheduling and customer needs moving in the right direction.
Katie
Katie
Katie works directly with customers, helping answer questions, coordinate appointments and make sure our field team has the information needed before arriving at the property.
Nora
Nora
Nora
Nora
FIELD TEAM INTRODUCTION
Meet the Technicians Who Come to Your Property
- They crawl through attics.
- Inspect basements.
- Walk building perimeters.
- Look beneath equipment.
- Follow ant trails.
- Check rodent entry points.
- Inspect commercial monitoring devices.
And sometimes spend a surprising amount of time trying to figure out how something very small managed to get somewhere it shouldn’t be.
Our technicians combine training with real-world field experience because every property teaches you something different.
Matthew
Matthew
Matthew works directly with residential and commercial customers in the field, inspecting properties and performing pest-management services based on the conditions present.
Fernando
Fernando
Fernando is part of Hollenbeck’s field-service team, helping customers identify and resolve pest problems throughout the Hudson Valley.
George
George
George works with customers in the field providing inspection, treatment and ongoing pest-management service.
Max
Max
Max is part of the Hollenbeck technician team delivering residential and commercial pest-control services throughout the region.
Jose
Jose
Jose works directly at customer properties helping inspect, treat and manage pest problems as part of Hollenbeck’s field team.
These technician names and roles are based on Hollenbeck’s current staff page.
Juan
Juan
Rob
Rob
Floyd
Floyd
James
James
TRAINING
What Our Customers Don’t See
A technician appointment may last an hour.
The knowledge behind it takes years to build.
Hollenbeck places an emphasis on continuing education, professional standards and staying current with better ways to identify, monitor and manage pest problems.
The company maintains QualityPro accreditation, along with specialized GreenPro and QualityPro Schools credentials. Hollenbeck also has a Board Certified Entomologist on staff, adding another resource for identification, protocol development and difficult pest-management situations.
Better Training Creates Better Decisions.
And better decisions create better pest control.
HOW THE TEAM WORKS
It Takes More Than the Technician at Your Door
One customer service visit may involve several people behind the scenes.
01
Customer Service
Receives the call and gathers the initial information.
02
Scheduling
Gets the appropriate technician to the property.
03
Field Technician
Inspects the situation and performs the service.
04
Management
Supports technicians, complicated accounts and operational needs.
05
Technical Expertise
Provides additional scientific knowledge when unusual identification or treatment questions arise.
06
Follow-Up
Keeps the customer informed and helps ensure the service reaches the expected result.
Yes, We Take Pest Control Seriously.
We Just Don’t Think We Have to Take Ourselves Too Seriously.
Think You’d Fit In Around Here?
We’re always interested in meeting people who value hard work, learning, customer service and being part of a team.
Pest control is a career that combines problem solving, science, customer interaction and field work—and no two days are exactly the same.
Now You Know Who
You’re Calling.
When you contact Hollenbeck, you aren’t being handed off to an anonymous national call center.
You’re working with a local team whose office, technicians and leadership are right here in the Hudson Valley.
Tell us what’s happening.
One of us will help you figure out what to do next.
Safe. Effective. Guaranteed.™