About Hollenbeck Pest Control
Local Roots. Generations of Experience. A Better Way to Take Care of Customers.
Hollenbeck Pest Control is a family-owned company based in New Windsor, NY, serving homeowners and businesses throughout the Hudson Valley.
Our company was established in 2008, but our experience with pest control reaches back more than four generations. What began as a small family business has grown into a professional residential, commercial and wildlife-control company built around one basic idea:
Take care of people, solve the problem correctly and stand behind the work.
Safe. Effective. Guaranteed.™
A FAMILY BUSINESS THAT WAS BUILT ONE CUSTOMER AT A TIME
You Need More Than Someone Who Shows Up and Sprays
Hollenbeck Pest Control did not begin as a national franchise or corporate expansion.
It grew locally.
James Hollenbeck had already worked in pest control before pursuing a career as a New York City police officer. While commuting from New Windsor to New York City, he eventually returned to pest control as a technician during the day while continuing to work as a police officer at night.
Jennifer Concepcion joined him in building the business, taking an active role in its financial and operational development.
In 2008, Hollenbeck Pest Control officially began.
The early years meant balancing work, family and the demands of growing a company from the ground up. Over time, customer referrals, repeat business and a commitment to professional service helped turn that small operation into the Hollenbeck Pest Control customers know today.
WHAT HAS
NOT CHANGED
We’ve Grown. The Reason We Do This Hasn’t.
More technicians.
More vehicles.
Better technology.
More sophisticated commercial programs.
More services.
But growth only matters if the customer still feels like they are dealing with a local company that cares about solving their problem.
Hollenbeck has intentionally remained a locally owned family business—large enough to respond professionally and provide extensive capabilities, but still small enough to provide the personal attention customers expect from a local company.
What We Want Every Customer to Experience
A Real Person Who Listens
We want to understand what you are experiencing before deciding what you need.
A Technician Who Knows What to Look For
Good pest control starts with knowledge and inspection—not simply applying a product.
A Solution Designed for the Situation
Homes, businesses and pest problems are different. Our recommendations should reflect that.
Clear Communication
You should know what we found, what we recommend and what happens next.
Service We Stand Behind
Depending on the service, Hollenbeck warranties range from 30 days to one year.
THE HOLLENBECK PHILOSOPHY
Pest Control Has Changed. The Importance of Knowing What You’re Doing Hasn’t.
Products improve.
Technology changes.
Monitoring becomes more sophisticated.
Customer communication gets faster.
But successful pest management still depends on understanding the pest, the building and the conditions allowing the problem to occur.
That is why Hollenbeck continues investing in education, professional certifications, technician development and new tools while holding onto the practical field knowledge developed through generations of experience.
The objective is not to use the most treatment.
It is to make the right decisions for the property and the problem.
Professional Pest Management Backed by Real Expertise
Hollenbeck has a Board Certified Entomologist on staff with more than 20 years of pest-control industry experience.
That expertise adds another level of support when a problem requires:
- Difficult pest identification
- Understanding insect biology or behavior
- Development of treatment protocols
- Commercial pest-management planning
- Integrated Pest Management strategies
- Technician training
- Unusual or complex infestations
Most customers will never need to speak to an entomologist.
But knowing that level of expertise exists behind the company matters.
PROFESSIONAL STANDARDS
A Local Company With Professional Standards
Being family-owned does not mean operating casually.
Hollenbeck has earned QualityPro accreditation, a national pest-management credential requiring standards beyond basic licensing requirements. The company has maintained QualityPro recognition since 2010. Hollenbeck also holds GreenPro and QualityPro Schools credentials for specialized service environments.
QualityPro Certified
Professional operating standards, employee screening and documented company practices.
GreenPro Certified
Recognition for comprehensive pest-management practices designed to reduce unnecessary risk.
QualityPro Schools Certified
Additional training and standards for servicing schools and educational environments.
our PEOPLE
The Company Is Only as Good as the People Who Show Up
Pest control is a service business.
Technology helps.
Products matter.
Training matters.
But ultimately, someone has to answer your phone call, schedule the appointment, arrive at the property, investigate the problem and explain what happens next.
That is why we take the people side of the business seriously.
Our team includes experienced management, customer-service professionals and field technicians working together to provide a consistent experience from the first call through the completed service.
This Is Our Home Too
Hollenbeck Pest Control is located in New Windsor, New York, and our technicians work throughout the Hudson Valley every day.
That local experience matters.
We work in the same older homes, wooded neighborhoods, growing commercial areas and four-season environment our customers live and work in.
We understand that the pest problems of a historic Hudson Valley home can look very different from those of a warehouse, restaurant, school or newer suburban property.
Local knowledge gives context to what we see.
Our GUARANTEE
If the Pests Return, So Will We.
We want customers to feel confident about the service they purchase.
Hollenbeck offers service warranties ranging from 30 days to one year, depending on the service being performed.
We will explain what your service includes, what you should expect after treatment and what warranty applies.
No confusing promises.
Just clear expectations and service we are prepared to stand behind.
Safe. Effective. Guaranteed.™
The Best Measure of Our Company Is Whether Customers Invite Us Back
Hollenbeck’s growth has been driven heavily by loyal customers, referrals and long-term relationships. The company has also been recognized multiple times as Hudson Valley’s Finest, with the current website identifying Hollenbeck as a six-time winner.
- Matt came out for same-day yellow jacket removal. He quickly removed the nest from the foundation while working in the basement. He was very friendly,… knowledgeable, and professional. We are so happy with all the services Hollenbeck offers- the very best! Thank you!!
- Rob was amazing. He knew exactly what to do and wasn’t afraid to get dirty and get the job done. An absolute professional, and sweet to my young son who was… there too. I am so happy we called when we did!
- Rob from Hollenbeck stopped to help me on his way home from work when he saw me stranded at the side of the road with a flat tire. He was so professional and… cheerful about changing a tire! I would gladly consider Hollenbeck in the future for pest control needs.
- I had a great home inspection from Hollenbeck Pest Control. The technician's name was Danielle. She was well informed and extremely patient. She took the time… to explain what the risks were with certain pest's presence and what services Hollenbeck offered to help. She was so well versed in pest control in general and exactly what Hollenbeck 's policies and procedures are in a myriad of scenarios, that I signed up for the annual protection package.
- We've been with Hollenbeck many years now and have never had a bad experience. Our technician, Max, was extremely polite and addressed all of our concerns! Max… throughly explained everything he planned to do, everywhere he sprayed and even told us specific places he thought we should keep an eye on. He has been to our location before and is always a pleasure to work with!
- Rob was on time and very thorough. He explained the corrective process and the 3 levels of service. Rob was knowledgeable and I hope to work with him again.
- We are quite pleased with the service call by Rob D. From Hollenbeck Pest Control today. Rob was early for our appointment, pleasant and very knowledgeable. … This was our first experience with a pesky mouse and he explained the steps to take to prevent any further unwelcome critter visits. Rob came to assess the situation but was then able to service our issue. At this time we feel more comfortable in our home and welcome the follow-ups. Hollenbeck was recommended to us and now we highly recommend them.
- I want to sing the praises of Nora the person who helped me with our pest challenge. She was kind, empathetic and reassured me and gave an action plan to… try. The owners of Hollenbeck are so fortunate to have her as the initial contact for future customers! Thank you for your kindness Nora!
- Excellent, timely, attentive service with good follow up to make sure we were satisfied. Also best pricing. The best!!
- I've used Hollenbeck in the past for more emergent problems. This time I called them in for preventative measures. As in the past they showed up, explained my… options, offered reasonable solutions, and treated the problem. Fernando was extremely knowledgeable, personable and careful. He took my concerns into consideration when formulating a plan. A++
- Office staff are lovely and got us scheduled right away! Danielle was our technician and she gave us some great information and advice moving forward.
- I ended up at Hollenbeck Pest Control the other day and had a really great experience. The office staff was incredibly friendly, welcoming, and took the time to… answer all of my questions without rushing me. You can tell right away that they genuinely care about the people they’re helping. As someone who also owns a pest control business, I pay close attention to how companies operate—and this one stands out. The way they treat customers and how professionally everything is handled speaks volumes about how the company is run. It’s not often you come across a team like this. Truly good people, and I would strongly recommend Hollenbeck Pest Control based on this experience alone.
- Great experience with pest inspection and services. Rob is professional, friendly and takes the time to explain everything to me. Office staff (Tiffany) is also… very friendly and helpful. I def recommend!
- Robert D. Came out to my home today to assess my house and offer services. Since I live in a log cabin, it was important that we attack the wood eating and… burrowing insects. I was also worried about my dogs and all the birds I seem to attract. He was so thorough in his explanation about the services and what insects I really need to look out for, so I wound up signing up for a program right there on the spot. Robert was great to talk to and work with. Thank you for the great service Robert and I'll see you again soon!
- Thank you for a wonderful job. I had a hornets nest in a tree hanging into street. I called Hollenbeck because of their great reviews and now I am completely… satisfied too. I was scheduled quickly and easily, my technician was respectful and very thorough in his job. He told me he does his work from his heart. I an very happy with Hollenbeck and if I ever have any other pest issues I will call then first.
- Robert did a great job! He was polite, professional, and thorough. He explained everything clearly and provided excellent service. Highly recommend!
- Fantastic service. They came within 2 hours of my calling and took care of a large wasp nest quickly and safely. Highly recommend.
- I returned home from vacation to find yellow jackets flying around my basement. It was Saturday, but I called Hollenbeck, who I’ve had a service plan with for… the last few years, hoping to schedule an appointment when they opened the following week. Much to my surprise, they said they could dispatch someone same day for a nominal fee. The tech, Robert D., did a great job with a challenging situation involving a huge yellow jacket nest that infiltrated the foundation of my home, taking the time to explain every step he was taking to resolve the problem. I’ve been very satisfied with Hollenbeck in the past, and this experience further reinforces that I’m dealing with the most professional pest control company in the area. I appreciate both the quick response time (same day on a Saturday!) and the quality of the customer service provided in the field. Would strongly recommend. A+++
- Max and Danielle are awesome! This company exemplifies kindness and professionalism. The technicians and office are great. I have had nothing but great experiences
- Rob came to our home to treat for any ants and mice. He was so knowledgeable and very nice. I will be requesting him again for our next service.
WHAT WE DO
One Local Team. A Lot of Ways to Protect Your Property.
Hollenbeck has grown well beyond traditional household exterminating.
Professional solutions for insects, rodents, termites and seasonal pest problems.
Help with raccoons, squirrels, bats, birds, groundhogs, skunks and other wildlife conflicts.
Customized IPM programs for restaurants, hospitality, warehouses, multifamily properties, healthcare, schools and other facilities.
Outdoor & Specialty Services
Mosquitoes, ticks, deer repellent, vegetation management, overwintering programs and additional property-specific solutions.
Not sure what pest you're dealing with?
Four Generations of Experience.
One Local Team Ready to Help.
Whether you know exactly what pest you’re dealing with or simply know that something isn’t right, start with Hollenbeck.
Tell us what you are seeing.
We’ll help determine what is happening and what should happen next.
Hollenbeck Pest Control
Safe. Effective. Guaranteed.™